Shipping, Returns & Refunds

Shipping

overview

When you order an item from New York Original Gangster (“NYOG”), your order details (excluding your payment method) are sent to our print vendor, Printful, and created on-demand. Printful processes your order and then ships it directly to you based on the order details and shipping address you provide. While the on-demand process isn’t as quick from a delivery standpoint, it is a more environmentally sustainable because it reduces product waste.

Shipping Times

Since your order is being created from scratch the shipping process takes a little longer than if the product was produced in mass and warehoused. Please note that shipping times are determined by Printful’s production times, their facility’s location, and method by which they choose to ship the product. Printful works with all major shipping carriers and always chooses carriers that have the best value for money for shipping your orders, depending on the delivery location and product type.

Below are some shipping delivery time estimates based off of the product type you order. Please note that these estimates are for orders shipped within the United States.

  • Shirts: T-shirts, tank tops, 3/4 sleeve shirts, long sleeve shirts, polo shirts, crop tops
    5-12 business days

  • Hoodies, sweatshirts, jackets, sweatpants, joggers, pants
    5-16 business days

  • Sherpa Jackets
    5-24 business days

  • All-over Print Clothing: Shirts, leggings, dresses, skirts, sports bras, shorts, swimwear, flags, fabrics, hair accessories
    5-8 business days

  • Kids/Youth clothing: T-shirts, all-over print shirts, hoodies, baby bibs, leggings, baby bodysuits, swimwear, baby jackets
    5-12 business days

  • Embroidered Headwear: Dad hats, baseball caps, snapbacks, trucker hats, 5-panel hats, mesh hats, beanies, bucket hats, visors, all-over print beanies
    4-11 business days

  • Tote bags, drawstring bags, fanny packs

    5-8 business days

  • Mugs and Coasters
    4-9 business days

Returns & Refunds

Damaged & mislabeled items

All our orders go through a 3-step quality check before Printful ships them out. However, if a damaged or mislabeled item was accidentally let through quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To file a claim, please share a detailed description of the problem and add quality photos where we can see the issue. Claims may be emailed to support@nyog.com.

Buyer’s remorse & Size Exchanges

NYOG only offers refunds for damaged or mislabeled products, not for buyer’s remorse.

Additionally, wrongly ordered product sizes won’t be eligible for refunds or exchange, so please double-check your order info before submitting.

Order’s lost in transit

Step 1: Make sure that the order is actually lost in transit

Find the tracking link in one of our order notification emails and look at the tracking log.

If you see limited or no entries in the tracking log, the package was most likely lost in transit (jump to Step 2).

Step 2: Confirm the shipping address if it’s past the estimated delivery time

  • If the address was correct:
    We recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.

  • If the address was incorrect:
    The package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you would be responsible for the shipping costs, so let us know how you’d like to proceed.

Step 3: Submit a problem report

If your shipping address was correct and the order still hasn’t arrived, submit a problem report and our customer support will find a resolution for you. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

To submit a problem report please email support@nyog.com.

Order marked delivered but not received

If the shipment’s tracking states that it was delivered, but you haven’t received it, NYOG won’t cover the cost of reshipping or refunding the order.

Sometimes packages can be left in an unexpected location at your address. We recommend you inquire if any additional details were left by the delivery staff and reach out to the carrier to file a claim.

Please note that NYOG doesn’t cover refunds due to carrier errors or if items were stolen.